Level 2 Customer Service (English/Welsh Delivery)

Course Overview

This course aims to give you knowledge and understanding of dealing with customers and is designed for those working within a customer service related role who would like to improve and develop their delivery of customer service or for individuals who wish to start their career within a customer service role.

This course is beneficial to all individuals looking to improve their communication skills and strengthen their relationships and interactions with customers and colleagues.

This course covers the following topics:
– Understanding the principles of good practice in customer service
– Understanding the factors that contribute to a positive customer experience
– Understanding the importance of verbal and non-verbal communication in customer service
– Being able to reflect on own verbal and non-verbal communication in customer service

Delivery of this course is available bilingually.

  • Entry Requirements


  • Career Prospects

    This course is for individuals who currently work within a customer service role or are looking to boost their prospects for their first customer service position.

  • Assessment

    Course participation, including written assessments and role play.

Study Mode



Course Length



20/21 fees: POA

Fees Policy