Course Overview

The aim of this qualification is to develop the knowledge and skills required for learners who already work, or want to work, in a supervisory role in stewarding, spectator events, security and volunteering.

Learners will cover:
•Help to manage conflict.
•Contribute to the work of the team.
•Prepare for spectator events.
•Deal with accidents and emergencies.
•Control the entry, exit and movement of people at spectator events.
•Monitor spectators and deal with crowd problems and emergencies.
•Supporting the efficient use of resources as well as managing own professional development.
•Manage information for action.
•Control and detain people at a spectator event for action by the police.
•Work with others to improve customer service.