Course Overview
Career Development:
The City & Guilds Level 2 Diploma in Customer Service (5530-02) is a comprehensive qualification designed to enhance your customer service skills. These qualifications cater to individuals at various stages of career development – Whether you’re entering or re-entering the workforce or already working in a customer service role.
Qualification Structure:
This diploma is a hybrid qualification, combining both competence and knowledge units.
Key Topics Covered:
Identifying Customers: Understand the characteristics and expectations of different customer groups.
Product and Service Knowledge: Familiarize yourself with your organization’s services and products.
