Information Services


This section covers those functions within the institution that provide access to information to the student body and both academic and administrative staff. These include libraries, computing services, and information support services.

Such functions may be managed separately from each other, or in various combinations. These services routinely explain their facilities and the conditions of their use to students, staff and the general public, and it is the information of this nature that is included in this section.

Information services inevitably hold large quantities of personal data that are exempt from general disclosure.

6.1 Availability and Conditions of Use of Facilities


Information in these classes provides details about who can access systems and services and the facilities that they can access. They also provide assurance for external bodies/individuals that rules exist to ensure that breaches of conditions of use are appropriately dealt with.

This class includes the following information:

Information Systems Strategy Paper Free
Network User Agreement Staff Students Paper Free
JANET Code of Conduct ( Paper Free
Disciplinary Policy & Procedure for Staff & Students
(Cross-reference to Section 3.1)
  • Opening hours of libraries, helpdesks, etc., scheduled maintenance times of systems
  • Who is allowed to use the facilities (for example, categories of persons and their associated rights/levels of access)
  • The general rules and conditions of use ( smoking/drinking/eating, the existence of policies with regard to law such as copyright, computing code of practice, data protection).  For other student policies, see reference to other relevant student policies in Policies
  • Some of the information may be covered in the student registration details or staff conditions of employment, but it will be necessary to advise how other categories are accepted as users (e.g. temporary staff, short course or conference use, ‘taster sessions’, etc.)
  • There should be a pointer to other codes of conduct or rules external to the institution which may apply to the user (e.g. JANET acceptable use rules, Athens registration rules)
  • Access to/use of Archives, including how far back in time information exists and if so to what extent it is available
  • Details of logging, monitoring, and procedures followed in case of breach of conditions of use should also be included here
  • Institutions may wish to indicate that only information back to a certain point will be available through its publication scheme.
Paper Free

6.2 Mission Statements and Related Documents


This class should include information regarding the aims of the department in the context of its place in the organisation, a definition of the service provided and, where appropriate, service level agreements.

6.3 Policies with Regard to Data and Information


Information in this class offers assurances to data subjects, whether they are individuals or companies that deal with the institution, that data relating to them is being handled well, minimising the risk of unauthorised access or disclosure. Examples of the type of information in this class include:

  • Security policies (i.e. how the data is protected). It could be argued that the provision of information on this could risk a crime being committed, so it might be exempt or certain parts would not be published. (This is only really an issue where the security policy is explicit enough to include a detailed description of the implementation. Clearly disclosure of this sort of information could potentially lead to a crime under the Computer Misuse Act)
  • Data retention and archive policies (how long it is kept for, what happens to it after the need for it has passed, anonymising data to keep for statistics)
  • Data protection statements/policies
  • Policies on CCTV monitoring, RIPA, etc.

Download our Privacy Standard Policy

6.4 Procurement and Disposal Policies


Information in this class offers assurances that monies are being appropriately spent and assurances that procurement is fair and open. The disposal policies also assure that the institution is making correct and appropriate use of funds.

This class includes the following information:

Equipment Working Group Minutes Paper Free
Procurement Policy & Procedures
(Cross-reference to Section 2.2)
Paper Free
Financial Policies & Procedures Tendering
Acquisition of Fixed Assets, Disposals & Depreciation
(Cross-reference to Section 2.1)
Paper Free
Financial Regulations
(Cross-reference to Section 2.2)
Paper Free

6.5 Scope of Collections Held


This class includes the following information:

Library Catalogue Paper Free