At Pathways Training we deliver Apprenticeships in Customer Service that will give learners a nationally recognised qualification. Learners will develop their skills and work towards their qualification in the workplace with the support of an assessor.
This qualification will support roles such as a retail assistant, receptionist or other customer facing roles.
WE OFFER:
Duration
13 months
Apprentices will work towards the following qualifications:
Level 3 Diploma in Customer Service; Units will include: Organise and Deliver Customer Service, Understand the Customer Service Environment, Resolve Customers’ Problems, Principles of Business, Understand Customers and Customer Retention, Manage Personal and Professional Development and many more.
ESW Application of Number Skills (proxy exemptions apply).
ESW Communication Skills (proxy exemptions apply).
What will the qualification lead to?
After completing each level learners can progress onto a Business Administration/Team Leading/Management qualification.
Duration
14 months
Apprentices will work towards the following qualifications:
BTEC Level 2 Diploma in Customer Service; Units will include: Deliver Customer Service, Understand Customers, Principles of Customer Service, Understand Employer Organisations, Manage Personal Performance and Development and many more.
ESW Application of Number Skills (proxy exemptions apply).
ESW Communication Skills (proxy exemptions apply).
Testimonial
Apprentice Statement
“I have really enjoyed my time completing my customer service qualification. I feel as though over the course of the last year; I have learned many skills. I will be able to apply these to my role to help me progress further. Throughout my qualification I found that my assessor was very helpful and informative when I was worried about anything, or if I needed a bit more support. I just want to say a big thank you for the confidence it has given me”.
Faith Davies, DVLA.
Contact Pathways Training for further information.
